Below FAQ are some common concerns of our clients before purchasing a watch, if you have other questions, please just send it to contact@intimewatchshop.com
Yes, All of our watches sold are 100% Authentic Guaranteed, brand new, unworn and come in the original manufacturer packaging (unless otherwise noted on the product page). In case you have any doubt about the authenticity of the product, you have the option of getting it verified at an Official Service Centre in your area. We are committed to providing our customer with a 200% refund if they have official proof that the product is not a 100% genuine.
Yes, all our watches are fully covered by a intimewatchshop.com 3-Year Warranty. Since the manufacturer's warranty that is included in the box is not endorsed by an authorized retailer, warranty coverage is provided by InTimeWatchShop.com.
We buy all of our watches from authorized dealers and respected industry wholesalers/distributors; therefore we have no pricing restrictions. IN TIME delivers hundreds of watches to customers every day in an absolutely efficient manner.We only order in large volume ,therefore we are able to offer more attractive prices to our customers. Being based in Hong Kong has its added benefits, we enjoy significant tax savings.In turn, we pass the huge savings on to you.
Ordering from InTimeWatchShop.com is as easy as can be. Simply select the desired item, and place it in your shopping cart by clicking "Add to Cart". When you are finished shopping, click on the Shopping Cart icon or on "Checkout" and follow the instructions. IN TIME offers free shipping worldwide.
InTime WatchShop.com generally ships out most orders within 1-2 business days via Hong Kong Post shipping. It may take 7 to 21 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc. as well as the territory coverage. For destinations in extensive territory like Brazil and Russia, it may take more delivery time. Nevertheless, mail items will be treated as priority mail in the destinations, speeding up mail processing.
Yes, all of our watches come with the original manufacturer's paperwork including a manual
Yes, InTimeWatchShop.com is a completely safe and secure shopping website. We use 256-bit encryption and the latest security technologies. We are also periodically verified as a secure online shopping website through McAfee SECURE.
Most of our customers outside the Hong Kong report little to no duties due - though potential import taxes might be imposed by your government and we can’t predict any possible duties/taxes that may be required in your country. Duties & taxes are not included in your order total and are the responsibility of the customer.
Orders are processed and sent to our fulfillment center within 20 minutes of the order being completed. We can cancel an order at no charge if we are notified within 15 minutes. Please contact us for immediate assistance. Orders cannot be cancelled after this 15 minute window. Preorders and special orders cannot be cancelled as the funds have already been sent to the distributors to secure your watch.
You can enter your tracking number on Hong Kong Post’s website to track your shipment (https://www.hongkongpost.hk/en/mail_tracking/index.html).